RETURN POLICY
We are confident you will love your selection. If for any reason you wish to send it back, we accept returns within 30 days of receipt of the package.
To return a product, please call us at 888.968.8806 and request an RA (Return Authorization) Number. Parcels returned to our facility without an RA Number will be refused. Return the product to the address below and remember to insure it for full value (please keep your receipt should you need to track your package). Please note that all components of a gift set or collection must be returned.
We regret that shipping and handling charges are non-refundable. Shipping and handling charges will be applied to all exchange orders. If a product is damaged or defective, please retain the product(s) and report it to us. We will ship a replacement free of charge.
LINA EPICURE RETURNS
101 2915 21 Street NE
Calgary AB T2E 7T1
Canada
If you have questions about our return policy or the return of perishables, please contact our Customer Assistance Department at 888.968.8806, or e-mail us at info@linaepicure.com.
SHIPPING POLICY
Orders placed online for shipping outside the contiguous USA, as well as the Canadian Territories (NWT & Yukon) and any military addresses, are subject to priority shipping fees, and must be submitted with the priority shipping option. Orders are subject to acceptance. If the incorrect/non-applicable service shipping option is chosen, the shipping service will be adjusted, and the order will be billed accordingly. Shipping rates posted online reflect shipping rates within North America. Please contact us for shipping quotes outside North America. For complete information, please view our shipping and delivery guidelines.
CANCELLATION POLICY
Orders may be cancelled with advance notice. If you wish to cancel a recently placed order, we will do everything possible to honor your request; however, if the order has begun its journey through the shipping process, it cannot be cancelled or revised. If your order has already entered the shipping process, we will gladly accept your return of any non-perishable items (please see the return policy).
PRIVACY POLICY
Lina Epicure is committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us (the phrases "personally identifiable information" or "personal information" mean any information by which you can be identified, such as your name, address, telephone number, etc.). The purpose of this privacy policy is to inform you what personally identifiable information or personal information we may collect from you when you visit our web site, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information. This policy applies to all users accessing our web site.
As a part of our commitment to your privacy, we have agreed to honor customers' requests not to share their information with other marketers.
Collecting Information About You
In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.
Using Information About You
We promise that your name and any information you provide at our web site, by e-mail or over the phone will not be sold, exchanged or leased to any other organization(s) or person(s).
To serve you better, we may combine information you give us online to enhance and personalize your shopping experience with us, and to communicate with you by mail about our products and events that may be of interest to you.
Although unlikely, in certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Lina Epicure or to others. Lina Epicure may also disclose your personally identifiable information when we believe the law requires it.
Editing, Updating, Correcting and Deleting Information About You
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us please let us know by calling us at 888.968.8806 or by sending us an email. Please be sure to include your email address, full name, and specifically what information you do not want to receive. If you would like to update or correct your email address, street address or other personal information with us please contact us the same way.
Please note that sometimes these requests may take up to 2 - 4 weeks to be effective, particularly if we are removing your name from postal mailings. In addition, when you purchase from us online or through our cataloges we may need to contact you via phone, email or mail to address questions specific to your order, even if you have opted to not receive communications.
Please remember, if you delete certain information you may not be able to continue to purchase products or access other portions of our web site without entering additional information.
Protecting Children
We at Lina Epicure take special care to protect the safety and privacy of children. Our web site is a general audience site. We do not permit children under the age of 18 to purchase products on our web site nor do we permit anyone under the age of 13 to register with us. We also do not send email correspondence to anyone who tells us that they are under the age of 13.
Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.
Cookies
Our web site uses "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns. You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.
Links to Third Party Sites
Our web site may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.
Policy Changes
If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies which are inconsistent.
Your Feedback
To help us improve our privacy policy and practice, please send your feedback to admin@linaepicure.com.
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