RETURN POLICY - GOURMET GIFT BASKETS, GOURMET COFFEE & SPECIALTY FOOD
If your merchandise arrives damaged, we will be happy to replace it. Please contact us within 48 hours of delivery and we will make the necessary arrangements. Intact food baskets are not returnable due to health and safety concerns. Any other kinds of non-perishable gifts may be exchanged by the recipient. Merchandise must be returned to our head office by the recipient; a refund will only be given to the purchaser.
RETURN POLICY - NON-FOOD GIFT BASKETS AND NON-FOOD ITEMS
We are confident you will love your selection. If for any reason you wish to send it back, we accept returns within 30 days of receipt of the package.
To return a product, please call us at 888.968.8806 and request an RA (Return Authorization) Number. Parcels returned to our facility without an RA Number will be refused. Return the product to the address below and remember to insure it for full value (please keep your receipt should you need to track your package). Please note that all components of a gift set or collection must be returned.
We regret that shipping and handling charges are non-refundable. Shipping and handling charges will be applied to all exchange orders. If a product is damaged or defective, please retain the product(s) and report it to us. We will ship a replacement free of charge.
LINA EPICURE RETURNS
101 2915 21 Street NE
Calgary AB T2E 7T1
If you have questions about our return policy or the return of perishables, please contact our Customer Assistance Department at 888.968.8806, or e-mail us at firstname.lastname@example.org.
Orders placed online for shipping outside the contiguous USA, as well as the Canadian Territories (NWT & Yukon) and any military addresses, are subject to priority shipping fees, and must be submitted with the priority shipping option. Orders are subject to acceptance. If the incorrect/non-applicable service shipping option is chosen, the shipping service will be adjusted, and the order will be billed accordingly. Shipping rates posted online reflect shipping rates within North America. Please contact us for shipping quotes outside North America. For complete information, please view our shipping and delivery guidelines.
Orders submitted online that include a PO Box shipping address are subject to additional shipping fees. The shipping fee will be adjusted upon processing and an updated receipt will be sent by email. If our carrier rejects the PO Box address, the customer will not incur additional shipping fees, but will be notified to provide us with a street address.
Orders may be cancelled with advance notice. If you wish to cancel a recently placed order, we will do everything possible to honor your request; however, if the order has begun its journey through the shipping process, it cannot be cancelled or revised. If your order has already entered the shipping process, we will gladly accept your return of any non-perishable items (please see the return policy).
As a part of our commitment to your privacy, we have agreed to honor customers' requests not to share their information with other marketers.
Collecting Information About You
In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.
Using Information About You
We promise that your name and any information you provide at our web site, by e-mail or over the phone will not be sold, exchanged or leased to any other organization(s) or person(s).
To serve you better, we may combine information you give us online to enhance and personalize your shopping experience with us, and to communicate with you by mail about our products and events that may be of interest to you.
Although unlikely, in certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Lina Epicure or to others. Lina Epicure may also disclose your personally identifiable information when we believe the law requires it.
Editing, Updating, Correcting and Deleting Information About You
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us please let us know by calling us at 888.968.8806 or by sending us an email. Please be sure to include your email address, full name, and specifically what information you do not want to receive. If you would like to update or correct your email address, street address or other personal information with us please contact us the same way.
Please note that sometimes these requests may take up to 2 - 4 weeks to be effective, particularly if we are removing your name from postal mailings. In addition, when you purchase from us online or through our cataloges we may need to contact you via phone, email or mail to address questions specific to your order, even if you have opted to not receive communications.
Please remember, if you delete certain information you may not be able to continue to purchase products or access other portions of our web site without entering additional information.
We at Lina Epicure take special care to protect the safety and privacy of children. Our web site is a general audience site. We do not permit children under the age of 18 to purchase products on our web site nor do we permit anyone under the age of 13 to register with us. We also do not send email correspondence to anyone who tells us that they are under the age of 13.
Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.
Links to Third Party Sites